Is there a minimum order?
MINIMUM HIRE ORDER FOR DELIVERY:
- $1,000 Low Season (May- September)
- $2,000 plus delivery Shoulder season (October, January, April)
- $4,000 Peak season (November, December, February & March)
MINIMUM HIRE ORDER FOR PICK UP:
- $500 (peak season Oct- April) $200 (low season May- September April)
Office closures
CHRISTMAS – Monday 23rd December, 2024- Monday 30th of December, 2024
NEW YEARS – Tuesday 31st December, 2024- Thursday 2nd January, 2025
EASTER – Thursday 17th April, 2025- Tuesday 22nd April, 2025
How far will elderberry event hire travel?
We love to travel – During high season (1st October 1st – 30th April) we will travel 150km from our office in Corio and during off season (1st May 1st – 30th September) please send us an enquiry if further than 150km.
What type of vehicle do I need to pick up my order from your warehouse?
To pick up your order from our warehouse you will need an enclosed vehicle. A truck or van, no utes or trailers.
How do I confirm and pay for my order?
To confirm your order, we require a signed copy of our terms and conditions and a 20% non-refundable deposit. Payment information is detailed on our quotes.
Can I change my order?
Yes, however we do not permit cancellations or reductions more than 20% after formal booking has taken place. If a marquee is included in your confirmed booking and you would like to cancel it, a full cancellation fee for the marquee hire will apply.
What is your cancellation or refund policy?
We understand events can change and there may be a need to cancel your event, the following cancellation terms apply:
- Cancellation 30 days prior – deposit will be forfeited
- Cancellation between 30 days – 15 days prior will incur 50% cancellation fee
- Cancellation 14 days or less, full payment (100%) is required of your booking
Do I have to pay a bond?
Yes, we require 10% of the total hire cost in a bond payment with a minimum bond amount of $200 for tableware/styling/décor to guarantee protection from weather, loss, or damage. We pre-authorise this amount so we will need a valid credit card with funds available.